Call us: 0151 459 1556

Call us: 0151 459 1556


We are very excited that with funding from the New Horizons we are now able to bring volunteers into our advice services.

Our Chief Officer Emma Cook is committed to delivering a rewarding volunteer experience, as she says “I started my professional career in advice because I had the opportunity to volunteer for Citizens Advice in 2000, it’s a great career path and I am so pleased that you may choose to volunteer with us.”

What our volunteers do

Our volunteers do a variety of tasks throughout the organisation. Raise has people working in benefits, debt and money management as well as employment support, so you can volunteer with any or all of these teams over the course of your time with us.

The tasks cover a wide variety of activities which make a vital contribution to our charities activities:

  • Complete Forms for Foodbank/ Fuel Vouchers
  • Help complete Benefit Forms with clients
  • Assist with processing Incoming/Outgoing post
  • Liase with Department for Work and Pensions as well as Liverpool City Council
  • Inputting information onto our database

You will receive regular training and be fully supported in the tasks you want to do – so get in touch today.

Reasons to volunteer

  • Volunteering looks good on our CV.

  • Build on or acquire skills and experiences you can add to your CV.

  • It might help with your chose careers path.

  • You will meet new friends and colleagues from a range of backgrounds.

  • You can use us as a reference.

  • Make a real difference to people’s lives and have a positive impact on your community.

  • Learn about a range of issues that affect our clients including benefits and debt.


What will I be doing as a volunteer for Raise?

As a volunteer with Raise you’ll be embedded within one of our teams – either Welfare Rights, Triage or the Money Advice Team.  Here you’ll be given all the support necessary to make a lasting contribution to our work in helping to alleviate poverty in the community.  

We offer a diverse range of tasks for you to do, everything from contacting clients over the phone to help them fill in their benefit claim forms or calling our clients to help complete customer satisfaction surveys. 

If you’re more of a ‘back room’ person and would just like to experience working in a busy friendly office – there’s plenty of administration tasks to do too!

How many hours a week can I volunteer for?

It’s flexible. Most new volunteers for Raise choose to do one morning or afternoon a week when they first start and then build steadily up from there, should they wish to increase their hours. 

Will volunteering affect my benefits?

No.  All you need to do is follow the advice as per the following website :

Volunteering and claiming benefits – GOV.UK (

As a general rule, it’s always a good idea to let your job coach / personal advisor at the Jobcentre know you are volunteering.  This is because volunteering is positively regarded by the DWP – for example, if you’re on Universal Credit, the number of hours you spend volunteering can count towards your agreed number of job-seeking hours.

How long do I have to commit to Raise as a volunteer?

There’s no specific length of time you have to commit to being a volunteer at Raise. The best thing about our volunteer programme is that it’s very flexible. For example, if you just spend a limited amount of time volunteering with us to update your skills and enhance your CV before moving on to access employment, then that’s great!  However, after spending some significant time volunteering with us, our team would have invested time in training & supporting you – so we’d ask in return you may wish to consider committing for a period of around 2 months.

How do I apply to become a volunteer with Raise?

Please email to request an application form.

Once you have submitted your application, we invite all prospective volunteers to an informal interview.  This can be done in one of two ways :

1. Visit our offices for an informal chat with our volunteer coordinator

This is your opportunity to ask any questions that you might have about the role and for us to get to know you a bit better. We talk about the types of work you could be doing as a volunteer for Raise and through this two-way discussion, we try to ascertain how we can best utilise your skillset.

It’s also an opportunity for you to tell us about any additional support needs you might have, and how we can best respond to this.

2. We can schedule this informal interview over Teams or Zoom, whatever you prefer.

This informal interview typically lasts around 30 – 45 mins. After this we can move onto the next stage: our volunteer induction training – which at the moment takes place online with 3 or 4 other volunteers where we examine in more detail what it means to be a volunteer with Raise and how you’ll fit into our organisation in order to help us alleviate poverty in the community.

Why do I need to do this induction training?

It’s important that all volunteers attend this training as your induction will be used to cover important issues such as Safeguarding, Confidentiality, Data Protection and Equality & Diversity – these are essential policies that all staff & volunteers must adhere to whilst at Raise. We promise to cover these topics in an engaging manner, so you feel fully versed in our organisation’s protocols.

What else will the training cover?

You’ll receive a sound understanding of how Raise works and your important place within the organisation. We shall also speak about our commitment to you as a new volunteer, and what we expect in return in terms of your commitment and behaviour.

The training will examine in more detail the types of possible tasks you will be doing as a volunteer, and what we expect in return in terms of your commitment and behaviour.

This is your opportunity to ask questions about the role. Remember, this is a two-way conversation – the more you ask, the better the training experience will be!

What other training is available for me to access as a volunteer at Raise?

You can access a whole range of training opportunities under the Advice Skills Academy – everything from brushing up on your basic maths & English to developing competencies in leadership & management.

Should you wish to occupy the form filler role as a volunteer, you will receive specialist training from our Welfare Rights technical lead to enable you to confidently complete benefit forms over the phone with clients.